Premier Services - The Insurance Experts

Home Insurance
Reducing your risk
Customer Service
E-mail Claim Dept.

What is the first thing you should do if you experience damage or loss on your property?

First, call us immediately at 215-663-8998 Ext 6 when you discover a loss. Your customer service representative will assist you.

Or, you may be able to call the insurance company direct if your are insure by one of the listed companies below:

FACT Farmers	800.435.7764
Foremost	800.527.3905
Keystone Surplus Lines	800.787.7066
Leader	800.551.7060
Mercury	800.987.6000
MetLife	800.854.6011
Phila Contributionship	800.421.4010
Progressive	800.274.4499
Scottsdale	800.423.7675

You must file a police report in the event of a theft.
It is your responsibility to protect the property from further damage by making temporary repairs, if needed. Keep a record of these repair costs for reimbursement. To stop a leak from continuing to cause further damage, you must call a plumber or a roofer. Simply use the yellow pages if you don't have any referrals.
Do not discard damaged property until your insurance company's adjuster inspects it.
Take pictures of damaged property as soon as possible for permanent recording.

If you had a fire then chances are that you have already been contacted by various services like, boarding companies, clean up restoration contractors, lawyers and public adjusters. Keep in mind that the expense for some of these services, like lawyers and public adjusters, are not covered by your policy. Your insurance premium does include the cost for the company to provide you with the services of their professional adjuster who will adjust, negotiate and pay your claim at no cost to you.

We will advise your insurance company to assign their adjuster to assist you in determining the amount of the damage or loss, if coverage applies. In most circumstances, the adjuster will contact you within 24 hours. Depending on the number of claims submitted due to weather related conditions, you may expect the adjuster to contact you within 5 working days.

You may also download a property loss claim form online, fill it out, and FAX it to us at 215-663-9794 or email to
submit_claims@e-premier.com.

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What is our Agency's Role Regarding Claims?
Our insurance agency acts as a broker finding you an insurance company to insure you with coverage tailored to fit your financial needs. We are not the insurance company and we do not adjust claims. We simply act as liaison, by transferring information about your claim to the insurance company. We do not have the authority to adjust, negotiate, pay or deny claims. Only the claim adjuster representing the insurance company has this authority. Once the adjuster contacts you then all your correspondence will be between you and the adjuster.